"After hosting with three other providers, I finally found Top Notch, and I'm staying! TNH responds to their customer's needs at a fraction of the time and the price that other web hosts charge. Their Tech Support team is very knowledgeable, helpful and persistent; working with you until the problem is fully resolved. I'll be transferring my other two sites as soon as their contracts expire and you can count on the fact that all my new accounts will be going to TNH. There's no better value for your web hosting dollar than Top Notch Hosting!"
--M. Sasho

Technical Support Options

When you sign up with Top Notch Hosting, the first thing you will notice is our dedication to providing an unexpectedly high level of technical support. We follow a strict doctrine in regards to administering support and invite you to call on us prior to signing up so you could get a better sense of the type of support we offer.

Do not expect a low level of support simply because we have lower prices than anyone else in the industry! We can afford to offer you lower prices because of the automated systems that setup up your accounts!

TNH believes in the following:
	We will not give you a "sugar-coated" answer. We will tell you the problem regardless of whether or not we think you will like the answer.

	If it is our fault, it's our fault - period.

	If we do not live up to our guarantees, you get free service. It's that simple!

	You will always get an engineer on the phone. We refuse to staff our call center with individuals who cannot fix your problem.

	We make an attempt to handle email requests in less than 12 hours. If your issue takes longer, you'll get an email requesting more information or informing you of the reason behind the delay. We even handle requests on the weekends!

NEWS ! MindSpring SMTP (Mail) Servers are Required to Send E-mail

To stop spam (unsolicited, bulk e-mail) and in an effort to be a better Internet neighbor, MindSpring requires that their customers use only MindSpring servers to send e-mail when connected to a MindSpring access number. Please adjust your outgoing servers to reflect their information, which you may obtain here .

Contacting Technical Support

To allow us to serve you quicker and more efficiently all technical support issues require a case number. Please click HERE to log into your Account Control Panel and open a Technical Support Case.

If you are unable to log into your Account Control Panel please email us at support@topnotchhosting.com

In contacting our company, we request that you follow a few simple guidelines so that we can answer your questions as promptly and efficiently as possible.

	Always include your domain name, as well as any previous correspondence related to the current question.

	Please provide any and all details you believe are relevant to your question.

	If you are getting an error message state it exactly.

	If you have an ftp, FrontPage, or email problem, provide us with login information so we can recreate your error and check configuration.


Telephone Support:
Within US:	(800) 272-4963
International:	(201) 796-3482

We look forward to developing a long and mutually profitable relationship with you. If you should have any questions, please do not hesitate to call.