Billing Policies

The following words used in context of the Billing Policy are defined as follows:

TNH : Top Notch Hosting

Customer : The person or entity that subscribes to TNH services

All charges are shown in US Dollars. Payments are to be made in US dollars. TNH currently accepts the following types of payment:

Credit card (VISA, MasterCard, American Express, Discover)

All payments are due on the Payment Due Date. The Payment Due Date is the monthly anniversary of the date the account was activated. TNH requires that you keep a payment method on file at all times. TNH will automatically charge your designated payment method for charges that apply to your account. You are responsible for directly updating, or notifying TNH, of any changes to your payment method (including, but not limited to card number, expiration date, billing address, or card status).

Accounts that are thirty (30) days past due are subject to collection. In the event of collection, you will be liable for costs of collection including attorney’s fees, court costs, and collection agency fees.

Billing Cycles (Terms)

TNH offers four Billing Cycles (terms): Monthly, Quarterly (3 months), Semi-Annual (6 months) and Annual (12 months). The Billing Cycle begins on the Plan Activation Date.

You may elect to change your Billing Cycle at any time; however, the new Billing Cycle will only take effect at the time of the next plan renewal.

All additional features added to an account will be prorated to the next payment and an adjustment will be made to the monthly plan cost. The next payment due will reflect the additional services that have been added or removed outside of elected plans.

TNH does not mail paper invoices or statements.

Credit Card Chargebacks

A $25.00 chargeback fee will be assessed for each credit card chargeback received by TNH.

Bank Wire Payments

TNH does NOT charge fees for accepting payment, however, international wire transfers may be assessed a $20.00 USD processing fee by an intermediary bank in New York. In addition, your issuing bank may also charge a fee for sending the wire. Please add these fees to the amount that you are sending to TNH or the amount credited to your account will be less than your intended payment.

Reactivation

All customers have a 15-day grace period from Payment Due Date before the account is suspended or disabled. Should the outstanding balance exceed the grace period, TNH will invoke a $5 USD penalty plus the remaining balance to reactivate the account. All customers are responsible for their data files after deactivation. A $49.95 fee will be assessed if TNH restores your data files to your reactivated account.

Plan Changes

Customers electing to change to a lower priced hosting plan on the same platform will not be charged any downgrade fee. Likewise, there is no upgrade fee for upgrading to a higher priced plan, however, you will be charged any difference between the fee applicable to your new and former plans.

Service Cancellation

Cancellation requests must be received by TNH a minimum of ten (10) days prior to the end of your Billing Cycle. Cancellations submitted later than this time may result in automatic renewal of your hosting plan. Cancellations become effective on the day processed by TNH. TNH is unable to cancel your account effective for a future date. TNH will confirm the cancellation request when it is processed. If you do not receive a confirmation, please contact TNH as soon as possible.

TNH does not monitor, and will not automatically cancel, plans for problems related to domain name transfers, non-usage, InterNic, your ISP, or any other secondary issues not directly related to TNH’s services. Cancellation of services does not relieve the customer from paying any outstanding balance owed on the account. TNH reserves the right to cancel any account, at any time, without notice, for any reason TNH considers appropriate.

To protect our clients, all cancellations will be verified before canceling and deleting your account. You can not cancel by phone.

For security reasons please include the following in your e-mail to sales@topnotchhosting.com
(1) Domain Name
(2) Account Owners name
(3) Account User Name
(4) E-mail address your account was signed-up with.
(5) Reason for cancellation.

Money Back Guarantee

TNH issues a 90-day unconditional money back guarantee to all shared hosting customers and a 30-day unconditional money back guarantee to all customers of other TNH services. If you are not completely satisfied with our services or support within the first 30 to 90 days (depending on service ordered), you will be given a full refund of the fees paid in advance (excluding setup fees) upon plan cancellation.

Refund Policy

Refunds are only available in accordance with the Money Back Guarantee. Refunds will be provided in the same payment method of the original payment. There are no refunds offered or promised after the Money Back Guarantee expires.

Credit Card Disputes

TNH has a zero tolerance policy for chargebacks. Any customer who disputes a credit card payment is subject to a fine, suspension and account termination at TNH's discretion.

Miscellaneous

TNH’s policies and prices are subject to change without notice. Any price changes become effective in the next billing cycle.